Dunnes Stores
Find out how GS-FM’s tailored cleaning and waste management strategies empowered Dunnes Stores to maintain impeccable hygiene standards, streamline operations, and achieve cost efficiencies across their expansive network in the UK & Ireland.
Company Background
Established in 1944 by Ben Dunne, Dunnes Stores has grown into a leading Irish multinational retail chain, renowned for offering diverse food, clothing, and household items. With 138 strategic locations—118 in the Republic of Ireland, 15 in Northern Ireland, and 5 in Spain—Dunnes provides a unique retail experience that often combines grocery and textiles under one roof. The company’s cafés, including Café Sol and Dunnes Stores Café, add to the vibrant atmosphere, drawing in a large, varied customer base.
Schedule Maintenance
Deep Cleaning
Waste Management
Highly Skilled Team
The Challenge
Before partnering with GS-FM, Dunnes Stores faced a series of critical challenges:
- Hygiene Standards: Managing cleanliness in high-traffic stores was a daunting task. High-contact areas demanded continuous attention to ensure a safe and appealing shopping environment, especially with constant customer flows.
- Operational Flexibility: The GS-FM team had to work seamlessly alongside Dunnes’ in-store staff, who were actively restocking and organising merchandise during peak operational hours. This required an adaptable, well-coordinated approach.
- Efficient Waste Management: With complex waste streams, Dunnes needed a waste management solution that not only complied with regulations but also aligned with their environmental sustainability goals.
- Cost Control: Balancing top-tier cleaning standards with budgetary constraints was paramount, necessitating innovative, resource-efficient solutions.
Results and Impact
Enhanced Hygiene and Reduced Complaints: The meticulous cleaning strategy significantly elevated hygiene standards, leading to a marked reduction in customer complaints and contributing to a safer, more enjoyable shopping experience.
Optimised Operations: By seamlessly aligning our efforts with Dunnes’ operational needs, GS-FM streamlined workflows and boosted productivity across all serviced locations.
Key KPI Improvements: The partnership yielded significant improvements in cleanliness metrics and reduced liability claims, demonstrating measurable advancements in performance.
Long-Term Benefits
The collaboration with GS-FM continues to offer substantial long-term advantages for Dunnes Stores:
- Scalability: Our flexible model is designed to accommodate the evolving needs of Dunnes Stores, whether scaling up to support more locations or adapting to seasonal fluctuations.
- Consistent Excellence: In every location, GS-FM ensures uniform cleanliness and service quality, fostering a reliable, exceptional retail experience for customers.
- Ongoing Training and Expertise: We invest in the continuous training of our staff, keeping our teams informed of best practices and emerging industry standards to sustain superior service delivery.
Conclusion
Through a strategic and adaptable approach, GS-FM has successfully enabled Dunnes Stores to achieve their goals of exceptional hygiene and operational efficiency. This case study exemplifies how our customised solutions and industry expertise drive measurable, impactful outcomes, solidifying GS-FM as a trusted partner for retail chains aiming for operational excellence.
