Company Background
Established in 1944 by Ben Dunne, Dunnes Stores has grown into a leading Irish multinational retail chain, renowned for offering diverse food, clothing, and household items. With 138 strategic locations—118 in the Republic of Ireland, 15 in Northern Ireland, and 5 in Spain—Dunnes provides a unique retail experience that often combines grocery and textiles under one roof. The company’s cafés, including Café Sol and Dunnes Stores Café, add to the vibrant atmosphere, drawing in a large, varied customer base.
The Challenge
Before partnering with GS-FM, Dunnes Stores faced a series of critical challenges:
- Hygiene Standards: Managing cleanliness in high-traffic stores was a daunting task. High-contact areas demanded continuous attention to ensure a safe and appealing shopping environment, especially with constant customer flows.
- Operational Flexibility: The GS-FM team had to work seamlessly alongside Dunnes’ in-store staff, who were actively restocking and organizing merchandise during peak operational hours. This required an adaptable, well-coordinated approach.
- Efficient Waste Management: With complex waste streams, Dunnes needed a waste management solution that not only complied with regulations but also aligned with their environmental sustainability goals.
- Cost Control: Balancing top-tier cleaning standards with budgetary constraints was paramount, necessitating innovative, resource-efficient solutions.
Results and Impact
Enhanced Hygiene and Reduced Complaints: The meticulous cleaning strategy significantly elevated hygiene standards, leading to a marked reduction in customer complaints and contributing to a safer, more enjoyable shopping experience.
Optimized Operations: By seamlessly aligning our efforts with Dunnes’ operational needs, GS-FM streamlined workflows and boosted productivity across all serviced locations.
Key KPI Improvements: The partnership yielded significant improvements in cleanliness metrics and reduced liability claims, demonstrating measurable advancements in performance.
